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lvmbsw@gmail.comFrequently Asked Questions
How does the free tier work?
You can complete up to 30 workouts for free. This is based on the total number of completed sessions, not a time limit. Your progress is displayed in the app settings.
What does the Pro upgrade include?
The Pro upgrade is a one-time purchase of $5.99 that unlocks unlimited workouts forever. There are no subscriptions or recurring charges.
How do I restore my purchase?
If you've previously purchased Pro and need to restore it on a new device, go to the app settings and tap "Restore Purchase". Make sure you're signed into the same Apple ID or Google account used for the original purchase.
Why isn't audio playing when my screen is off?
NeverStop is designed to play audio in the background. Make sure your device's "Do Not Disturb" mode is off and that the app has permission to run in the background. On some Android devices, you may need to disable battery optimization for the app.
How do I request a refund?
All purchases are processed through the App Store or Google Play. To request a refund, please contact Apple at reportaproblem.apple.com or through Google Play's order history.